Last revised June 16, 2020
Contact information. We collect and retain personal contact information that you submit to us voluntarily in signing up to our products and services or any mailing lists. This includes your name, mailing address, web address, telephone number, fax number and e-mail address. Additionally, we collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Sites.
Financial Information. We collect and retain financial information you provide when you order our products and services.
Demographic Information. We may collect and store demographic information (such as your postcode, gender and age), and use this data to: 1) tailor your experience on our Websites; 2) provide content that we think you might be interested in; 3) perform general improvements to the Websites; and 4) display the content according to your preferences. We may aggregate your demographics and remove any personal identifiers, such that you cannot be identified. We may share such aggregate, non-personally identifiable information with partners, market researchers, and other third parties.
To perform our contract with you. We use this information to perform our contract with you and fulfil your requests, such as:
Note that, generally, you may not opt-out of these communications, as the communications are transactional and not promotional in nature. We need to be able to make these communications to provide the services to you pursuant to our contract, and we cannot stop these communications unless and until you terminate your services with us.
We also engage other companies, individuals, and affiliates of LH to perform certain functions and services for you. Some examples of these functions may include:
To contact you. If you have given your consent to send you phone or SMS marketing, or if you have provided us with your email or postal address, we may use the personal data you give to us to contact you from time to time. If you do not want to receive postal or electronic communications, you may withdraw your consent at any time, by clicking the link in a communication, or emailing us at [email protected] .
To protect our Site and our business. We monitor use of the Sites and we use the information we collect, including personal data, to pursue our legitimate interest in protecting you, others and the Site itself by:
To improve our services. In order to pursue our legitimate interest in improving our Sites, we also use personal data to conduct research and analysis and to identify what services you and other customers like you need:
By registering on a Website and providing your telephone number, you agree that this action constitutes a purchase, inquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or cell number may be listed with the Federal Do-Not-Call Registry or your local State Do-Not-Call list, you are providing your express written consent to receive future information (including telemarketing) about products and services from us and/or our affiliates, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means we may contact you by e-mail, phone and/or cell number (including use of automated dialling equipment and/or pre- recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e. video, etc.). We may also send you information or offers from time to time to the postal address or email address we have on file (as further outlined above).
We keep information as long as we require, which may be the longer of: to provide you the services; to manage our business; or as required by law or contract. Where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant service agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Sites.
We provide your personal data to companies that help us with our business activities (e.g. assisting us in Site operations, providing customer service, etc.) or that assist us in improving our products, content, services or advertising. These companies are authorised to use your personal data only as necessary to provide these services. When you ask to be part of our directories, the information you provide will be displayed publicly.
We will also share your personal data:
Our Sites are operated in the United States of America. If you are located in Canada, the European Union, or another country outside of the United States of America, please be aware that information we collect will be transferred to and processed in the United States.
LH may be required to disclose personal information to law enforcement, regulatory or other government agencies, or to other third parties, in each case to comply with legal, regulatory, or national security obligations or requests.
You will be entitled to ask us:
Your rights in relation to your personal data are limited in some situations. For example, if we have a legal requirement or a compelling legitimate ground we may continue to process your information. We will provide you with information on whether there are limits or exemptions that apply to any request that you make. If you would like to unsubscribe from our communications may do so by following the unsubscribe link found either at the bottom of any of our marketing emails. Please note, in no event will financial information be provided by LH over the phone, nor will such information be provided without verification.
You also have the right to make a complaint if you feel your personal data has been mishandled by contacting [email protected]. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority. This can be the supervisory authority where you reside or work, or where you believe a breach has taken place.
LH has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We recommend that you review privacy policies of every online service you use before submitting any personal data and direct any concerns to the site administrator of that website.
LH does not knowingly collect information from children under the age of 18. If you are under 18, please do not attempt to fill out our forms or send any personal information about yourself to us. If we learn that we have collected Personal Information from a child under age 18, we will delete that information promptly.
Category 1: Strictly Necessary Cookies. These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
Category 2: Performance Cookies. These cookies collect anonymous information on how people use our Site. For example, we use Google Analytics cookies to help us understand how customers arrive at our Site, browse or use our site and highlight areas where we can improve areas such as navigation, customer experience and marketing campaigns.
Category 3: Functionality Cookies. These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4: Targeting cookies or advertising cookies. These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.
Category 5: Social Media Cookies. These cookies allow you to share what you’ve been doing on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
You may delete cookies that are already on your computer. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.